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CUSTOMER INFORMATION

Shipping and Delivery

Shipping and handling within Australia is free! Your purchase will be delivered by registered mail through Australia Post.  Anna Hoffmann Design is able to ship to addresses outside of Australia. Please contact info@annahoffmanndesign.com for shipping rates. For New Zealand orders please contact our distributor Collections Marketing +64 3 379 9029.

You will receive your order in approximately 5-7 working days.  If you have not received your order within the days specified please contact us at info@annahoffmanndesign.com

Please note that a signature is required for all deliveries via registered post. You might like to consider having the goods shipped to your workplace to ensure you receive them as quickly as possible.

 

Online Returns & Exchanges

We want you to love your Anna Hoffmann purchase....if you need to exchange or return an item in original condition you have up to 7 days from receipt of your order. Simply email us at info@annahoffmanndesign.com or telephone Monday to Friday 9.00am - 5.00pm (EST) on (03) 9824 0025.

You are welcome to return online purchases by post within 7 days of receiving your order.  Please enclose 1 copy of your original receipt together with the merchandise and mail using the enclosed address label to:

Anna Hoffmann Online Returns & Exchanges
1/48-50 River Street
South Yarra
Victoria 3141
Australia

As Anna Hoffmann is not liable for the loss of items being returned, we ask that you return any items using registered mail in the box in which they were shipped. Please allow two weeks from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges.


Lost or Damaged Goods

If goods are lost or damaged in transit, please contact us at info@annahoffmanndesign.com within 7 working days of placing your order so we can investigate.

 

Privacy Policy

Any information we collect in relation to you, is kept strictly secured. We do not pass on any of your personal details. We simply use this information to identify your orders and provide you with our regular emails (if applicable).


Contact us

By Email: info@annahoffmanndesign.com

By Telephone : (03) 9824 0025 | Office opening hours: Monday to Friday 9.00am - 5.00pm (EST)